"Patience, n. A minor form of dispair, disguised as a virtue." -Ambrose Bierce, The Devil's Dictionary
I received an email from Microsoft yesterday saying that my Microsoft Office trial subscription had ended and that I needed to purchase the program now if I wanted to continue using it. I had already purchased a new Microsoft Office program last March...so, this confused me.
The following are parts of the transcript from the actual online conversation that I had with a Microsoft Customer Service Representative:
Deborah: Welcome to Microsoft Customer Service Chat!
Me: Thanks, Deborah.
Deborah: May I know the exact name of your email subscription which you are referring to?
Me: The email was from msoffice.us@trymicrosoftoffice.com. It said "Your trial has ended or will end soon. It's time to purchase 2007 Microsoft Office."
Me: I have already purchased 2007 Microsoft Office and didn't understand why I received this email.
Deborah: Okay.
Me: I paid $149.00 on March 29, 2007.
Deborah: Can you provide me with the exact web link from where you purchased the Office 2007 software?
Me: I guess that it was the Microsoft Office site. I'm not sure of the exact web link....it was last year. First I did the trial...and then when that expired, I purchased the product.
Deborah: Okay.
Me: Do you see a record of my purchase?....and, should I just ignore the email?
Deborah: Sure.
Me: Sure...just ignore it? Or, "sure" you have a record of my purchase?
Deborah: Yes, please can I have the record of your purchase?
Me: ????????
Me: I am looking at my 2007 Visa bill. The charge is on there-March 29, 2007.
Deborah: Okay
Me: ????????
Deborah: The Office product which you purchased is the full version Office Home and Student 2007. Am I right?
Me: Yes.
Deborah: Okay.
Deborah: You can also contact our Support Professionals at 1-877-4mstrial. Here you can obtain automated support about Microsoft Trial versions. They will be in a better position to answer you.
Deborah: Is there anything else that I can assist you with today?
Me: Yes. Do you have a record of my purchase????
Me: I don't want or need any trial versions...!
Deborah: No, because we are Customer Support Representative and we can assist you in reaching to an appropriate support options only.
Deborah: I recommend you calling Microsoft Sales and Partner Information Team at (800) 426-9400. they are available from Monday through Friday 6:00 a.m.-6:00 p.m. Pacific Time. this team will be in a better position to answer you.
Me (exasperated): Okay.
1 comment:
Hate to tell you my story but I was 3 hours!!! on the phone - my wireless card was defective and when I got the laptop back all record of everything had evaporated, eg purchased versions - if you need help, call your Hp or whatever you have and get them to conference call to solve it - otherwise you run in circles, many circles!
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